Yesterday was my first day volunteering at the wellness boutique. I was there for close to 4 hours answering the phone and making copies. The manager also set me up on the cash register and showed me how to do what will likely be my main responsibility, posting insurance payments. When new EOBs (explanation of benefit forms) come in, I have to look up the patient and add the payment to their account. There are many different insurance plans and levels of coverage so its a bit tricky. Yesterday I worked on a group of patients who had Medicare plus a secondary gap insurance. It was a busy first day, but fun. I’ll be going every Thursday morning. Yesterday I also happened to have a massage scheduled afterward so that was a nice treat.
First day February 28, 2014